Why
Outsource?
Lower Cost To Service.
Sure it’s an opportunity to increase your bottom line profitability. By taking
advantage of our services you are able to leverage off our experience,
technology and critical mass converting widely varying direct costs per loan to
a dependable fixed fee.
Negate operational risk.
Expansion and contraction, how that affects staffing and fixed costs is no
longer your headache under a subservicing arrangement. The subservicer also
becomes responsible for doing things right and on time thereby shifting that
risk.
Maintain regulatory compliance in a rapidly changing environment.
It’s hard to keep up, but your subservicer has the critical mass and scale to
monitor changes regionally and nationally.
Focus more energy on your firm’s core competencies.
Servicing is a processing function best left to firms with critical mass and a
concentrated focus to perform it efficiently. Focus your firm’s energy on your
core competencies of gaining market share and diversifying product offerings. A
subservicer will increase your productivity by providing you greater
flexibility and allowing you to support initiatives that produce higher
returns.
Diversify your mortgage product offerings.
System and staffing limitations can inhibit your offering of new mortgage
products in a dynamic origination market. The subservicer can service a broader
range of products and no firm has a broader range than Countrywide.
Replace your service bureau or antiquated servicing systems.
Do any of these situations sound familiar? A dedicated internal staff acting as
liaisons for the service bureau, company-wide researching and studying for
upcoming service bureau “enhancements,” black-out dates, users meetings,
“year-end” and generally making your business processes conform to an
“out-of-the-box” solution. So much lost productivity and not necessary if using
a subservicer.
Manage one mortgage servicing vendor instead of several.
Tax service providers, insurance outsourcing, foreclosure and bankruptcy
attorneys, inspection services, service bureaus and many others are all
jockeying for a piece of your time. A subservicer will take care of all of that
for you and you will need to manage only one relationship.
Enhance the customer’s experience.
Providing high quality customer service through rapid average speed of answer,
comprehensive web services and enhanced call distribution services are the norm
with subservicers, providing a level of service your customers will enjoy and
helping to maintain them as your life-long customers.
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